Customer Care
Dedicated support across every stage of your farming journey
Our Team
Feeds Customer Care Team
This team is dedicated to supporting customers in all feed-related products. With strong product knowledge and market understanding, they guide customers in selecting the right feed for their needs, ensuring optimal performance and results. Their consistent follow-ups and advisory approach play a key role in boosting customer satisfaction and driving repeat sales.
Chicks Customer Care Team
Focused on our broiler chicks supply, this team ensures customers receive the right guidance from ordering to delivery and beyond. They provide professional support on chick management, helping customers achieve high survival rates and better productivity. Their attention to detail and commitment to customer success significantly contributes to increased trust and sales growth.
Professionalism & Customer Commitment
Both teams operate with a high level of professionalism, ensuring every customer is handled with care, respect, and efficiency. They are always ready to listen, respond promptly, and provide practical solutions tailored to each customer's needs. Through their dedication, responsiveness, and customer-first approach, the Sales & Customer Care teams continue to strengthen Backbone Tanzania's reputation while actively pushing sales and building lasting relationships.
Contact Our Team
Sales Team
- +255 (0) 769 947 434
- +255 (0) 769 947 434
Customer Service Team
- +255 (0) 738 933 220
- +255 (0) 738 933 220
Veterinary / Technical Team
- +255 (0) 759 860 370
- +255 (0) 759 860 370
Engaging Our Customers
Seminars & Workshops
A poultry seminar organized by Backbone Tanzania was held on March 28th, 2026 at Wallet Lounge Arena, Kigoma. Over 126 farmers attended the seminar. Such events are organized regularly to provide technical training for optimal poultry production, educate farmers on poultry diseases and prevention, support sales with product technical explanations, solve farming challenges using field experience, offer tailored services to clients with specific needs, and promote Backbone products.
Trade Exhibitions
Our exhibition featuring feed and day-old chicks attracted a large contingent of Tanzanian livestock farmers. Our technical specialists provided enthusiastic and detailed introductions to our product portfolio. After gaining a comprehensive understanding of Backbone's poultry feed, fish-feed and day-old chicks, the farmers acknowledged that our feed delivers exceptional quality and outstanding cost-effectiveness. Upon conclusion, 142 farmers left their contact details, formally requesting on-site technical visits to their farms and indicating clear purchase intent for our products.
Watch Our Team in Action
Feeds Customer Care Team
See how our feeds team provides professional support and guidance to farmers across Tanzania.
Chicks Customer Care Team
Learn how our chicks team ensures customers receive expert guidance from ordering to delivery and beyond.
Farmer Testimonial — Dar es Salaam
Hear directly from farmers about their experience with Backbone Tanzania products and support.
Get in Touch With Our Team
Reach out to our Sales or Customer Care teams for product inquiries, technical support, or any questions.